Refund policy

Shipping & Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our shipping and return policies below:

Shipping:

• We strive to ship all orders as quickly as possible. Your order will be processed and shipped within 1-5 business days of receiving payment.
• You will receive a shipping confirmation email with tracking information once your order has been shipped.

Returns:

• We offer a 30-day return window from the date you receive your item(s).
• To be eligible for a return, the item must be in the same condition as when it was received.
• To initiate a return, please contact us through the contact page on our site or email us at customerservice@HeadyThready.com with your order number and the reason for the return.
• Buyers are responsible for return shipping costs unless the item was damaged or incorrect.

Damaged Items:

• If your item was damaged during shipping, please contact us within 7 days of receiving your order. We will replace the damaged item at no additional cost to you.
• To ensure a quick replacement, please provide photos of the damaged item and packaging when contacting us.

If you have any questions, feel free to reach out. We're here to help and want to ensure your experience with us is positive!